Privacy
‍Policy

Effective: September 7, 2023

National 1031 is a title and escrow company working to make the real estate transaction experience more transparent and efficient for all parties involved.  This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data when you use our website or other products as a consumer for personal or business use (“Services"). It also describes your privacy rights. More information about your rights, and how to exercise them, is set out in the “Rights and Choices” section.  Our AI services may allow you to submit text, documents, or other materials to the Services (“Prompts”), which generate responses based on your Prompts (“Outputs”).

1. Collection of Personal Data

When we refer to “personal data,” we mean information that relates to you. We may collect the following categories of personal data:

Personal data you provide to us directly

  • Identity and Contact Data: National 1031 may collect identifiers, such as your name and email address, when you sign up for a National 1031 account or to receive information on our Services. If you do not provide us with this information, we will not be able to administer your National 1031 account. 
  • Prompts and Outputs:  If you include personal data in your Prompts, we will collect that information and this information may be reproduced in the Outputs. 
  • Feedback on your use of our Services: Where applicable, we will collect your Feedback (as defined in our Terms of Service) regarding Prompts and Outputs and use it under your authorization to train and improve our Services. This might arise if, for example, you report that Sunny returned inaccurate information in an Output, or if you rate an Output to your Prompt using the thumbs-up/thumbs-down icon. 
  • Social Media Information.  If you interact with any of our pages on social media, we may collect or receive personal data, such as your contact details.  

Personal data we receive automatically from your use of the Services

When you use the Services, we may also receive certain technical data automatically (together “Technical Information”). This includes:

  • Internet or other electronic network activity information, including your device type.
  • IP address (including information about the location of the device derived from your IP address).
  • Device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers.
  • Information about your device and operating system, such as time zone setting and location, operating system and platform.
  • Information about your browser, such as browser type and version, browser plug in types and versions.
  • Internet service provider.
  • Pages that you visit before and after the website, browsing history, search history, and the date and time of your visit.
  • Information about the links you click, pages you view, and other information about how you use the Services.
  • The technology on the devices you use to access the Services.
  • Standard server log information.

If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.

In these contexts, National 1031 receives personal data from the following categories of sources: directly from you, such as when you interact with the Services, and from internet service providers.

Personal data we receive indirectly to train our models

National 1031 may obtain personal data from third party sources in order to train our models.

2. Cookies & Similar Technologies

We and our service providers use cookies, scripts, or similar technologies (“cookies”) to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, offer additional products or services to you, and analyze the use of our Services to make it more useful to you.

These technologies may also allow us to collect demographic and statistical data and provide this information to our service providers to help deliver their services.

We use cookies that are strictly necessary in order to facilitate your access to our Services or ensure your safety, as well as cookies or similar technologies for analytics. These technologies help us improve and optimize the experience we provide—for example, by helping us measure how visitors interact with our platforms. We may collect technical information, such as pages visited and length of time between clicks.  

Most browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. For information on how to do this, access the “help” menu on your browser, or access http://www.aboutcookies.org/how-to-control-cookies. Please note, however, that disabling our cookies may mean that you may not be able to take full advantage of our Services.

3. Uses of Personal Data

We will only use your personal data to:

  • providing, maintaining and improving our products and services;
  • research and developing, including developing new products and features;
  • marketing our products and services;
  • detecting, preventing and enforcing violations of our terms including misuse of services, fraud, abuse, and other trust and safety protocols;
  • to communicate with you; 
  • to carry out business transfers;
  • to comply with our legal obligations and legal processes; 
  • protecting our rights and the rights of others; and 
  • where you have given us your consent, you have the right to withdraw your consent at any time.

.Aggregated or De-Identified Information.

We may aggregate or de-identify your personal data so it may no longer be used to directly identify you and use such aggregated or de-identified data for the purposes of analyzing the effectiveness of our Services, conducting research, analyzing the behavior of users of our Services and training our models and interfaces.  In addition, from time to time, we may analyze the general behavior and characteristics of users of our services and products and share aggregated information like general user statistics with third parties or publish such aggregated information.  We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law.

We may use the content and materials you provide us to improve our products and services, for example to train the models and refine the algorithms that power our services and products.  See here for instructions on how you can opt out of our use of your content to train our models and algorithms.

4. How We Disclose Personal Data

National 1031 will disclose personal data to the following categories of third parties for the purposes explained in this Policy:

  • Affiliates & corporate partners. National 1031 discloses personal data between and among its affiliates and related entities.
  • Service providers & business partners. National 1031 may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, and data processing, including processing of Prompts.
  • Business Transfers.  If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your personal data and other information may be disclosed during the diligence process and transferred to a successor or affiliate as part of that Transaction.
  • Legal Requirements.  

National 1031 may also disclose personal data in the following circumstances:

  • To comply with regulatory or legal requirements, safety and to enforce our terms. We may disclose personal data to governmental regulatory authorities as required by law, including for tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, or to enforce our legal rights or contractual commitments that you have made.
  • With an individuals’ consent. National 1031 will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information.

If you access third-party services, such as social media sites or other sites linked through the Services (e.g., if you follow a link to our Twitter account), these third-party services will be able to collect personal data about you, including information about your activity on the Services. If we link to a site or service via our Services, you should read their data usage policies or other documentation. Our linking to another site or service doesn’t mean we endorse it or speak for that third party.

5. Rights and Choices

Subject to applicable law, and depending on where you reside, you may have some rights regarding your personal data, including the following:

  • Right to know. You may have the right to know what personal data National 1031 processes about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.
  • Access & data portability. You may have the right to request a copy of the personal data National 1031 processes about you, subject to certain exceptions.
  • Deletion. You may have the right to request that we delete personal data collected from you and retained, subject to certain exceptions.
  • Correction. You may have the right to request that we correct inaccurate personal data National 1031 retains about you, subject to certain exceptions. Please note that we cannot guarantee the factual accuracy of Outputs. If Outputs contain factually inaccurate personal data relating to you, you can submit a correction request and we will make every effort to correct this information—but due to the technical complexity of our large language models, it may not always be possible for us to do so. You may also submit a deletion request.
  • Objection. You may have a right to object to some processing activities.
  • Withdrawal of consent. Where National 1031’s processing of your personal data is based on consent, you have the right to withdraw your consent.
  • Sale & targeted advertising. National 1031 does not “sell” your personal data as that term is defined by applicable laws and regulations. National 1031 also does not engage in targeted advertising using your personal data.
  • Do Not Track. Some web browsers provide a “Do Not Track” option. We currently do not respond to browser “Do Not Track” signals.

To exercise your rights, you or an authorized agent may submit a request by emailing us at Info@national1031.com. After we receive your request, we may verify it by requesting information sufficient to confirm your identity. You may also have the right to appeal requests that we deny by emailing Info@national1031.com.

If you believe that the Output contains personal data, you may submit a request to correct as provided above, and we will try to correct such inaccuracy; however, our Services generate responses to a Prompt, and as such Outputs may continue to contain errors based on the information provided in the Prompts.

6. Third-Party Websites and Services

Our Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not National 1031 and subject to the third party’s privacy policy. 

7. Data Transfers

When you access our website or Services, your personal data may be transferred to our servers in the US. This may be a direct provision of your personal data to us, or a transfer that we or a third party make (the latter being a “Transfer”).

8. Data Retention

National 1031 retains your personal data for as long as reasonably necessary for the purposes and criteria outlined in this Policy. 

9. Children

Our Services are not directed towards, and we do not knowingly collect any information of, children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us while using our Services, please email us at Info@national1031.com and we will investigate the matter and, if appropriate, delete the personal data.

10.Security and Retention.  We use commercially reasonable technical, administrative and organizational measures to protect personal data both online and offline from loss, misuse and unauthorized access, disclosure, alteration or destruction.  However, no internet or email transmission is completely secure or error free and you should exercise care in deciding what information you communicate to us through our Services, including in any prompts are e-mails.  National 1031 has no responsibility or liability in the event that you circumvent any privacy setting or security measures of the Service. 

11. Changes to Our Privacy Policy

National 1031 may update this Privacy Policy from time to time. When we make updates, we will post the updated Privacy Policy on this page and will update the Effective Date. We encourage you to review this page for updates when you access the Services.

12. Contact Information

The responsible entities in respect of your personal data are:

  • National 1031 with a registered address at 385 Leonard St NE, Grand Rapids, MI 49503

You can email us at Info@national1031.com

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